Returns Policy
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we have established the following returns policy to facilitate a smooth return process.
1. Return Eligibility
You may return items within 14 days of receiving your order for a full refund or exchange, provided that:
The items are unopened, unused, and in their original packaging.
The items are in sellable condition, free from any damages.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
Opened or used scented candles.
Personalized or custom-made items.
3. How to Initiate a Return
To initiate a return, please follow these steps:
Contact our customer service team at service@aspett.com within 14 days of receipt to request a return authorization.
Provide your order number and the reason for the return.
Once approved, we will provide you with instructions on how to return the item.
4. Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item sent). We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.
5. Refund Process
Once we receive and inspect your returned item, we will process your refund. You can expect to receive your refund within 7-10 business days after we have processed the return. Refunds will be issued to the original payment method used for the purchase.
6. Exchanges
If you wish to exchange an item for another product, please follow the return process above. Once we receive your returned item, you can place a new order for the desired product.
7. Changes to This Returns Policy
We reserve the right to update this Returns Policy at any time. Any changes will be posted on this page with an updated effective date.
8. Contact Us
If you have any questions or concerns regarding our Returns Policy, please contact us at: service@aspett.com .