Refunds Policy

At Aspett, we are committed to ensuring your satisfaction with every purchase. Our Refunds Policy is designed to provide clarity and transparency regarding how refunds are processed. Please review the following guidelines:

Eligibility for Refunds

  • Satisfaction Assurance: If you are not completely satisfied with your purchase, you may return items within 7 days of receipt for a full refund, provided they are unopened and unused.
  • Non-returnable Items: Unfortunately, some items are ineligible for refunds, including:
    • Products marked as "Final Sale" or "Non-returnable."
    • Opened or used products due to hygiene considerations.
    • Items that have been damaged or altered after delivery.

Initiating a Refund

  1. Contact Us: To initiate a refund, please contact our customer service team at service@aspett.com. Include your order number and the reason for your return.
  2. Return Authorization: We will provide you with a Return Authorization (RA) number and detailed instructions on how to proceed with your return.

Processing Your Refund

  • Inspection of Returned Items: Once we receive the returned item, it will be inspected to ensure it meets our return eligibility criteria.
  • Timeline for Refunds: We aim to process refunds within 5-7 business days after receiving and inspecting the returned item. Refunds will be issued to the original payment method used during the purchase.
  • Notification: You will receive an email confirmation once your refund has been processed.

Special Cases

  • Damaged or Defective Items: If you receive a damaged or defective item, please notify us immediately at service@aspett.com. We will assess the situation and offer options for an exchange or a full refund based on the circumstances.

Additional Information

  • Return Shipping Costs: Customers are responsible for the cost of return shipping unless the product was defective or an error occurred on our part. We recommend using a tracked shipping method to ensure successful delivery of the returned item.
  • Minor Imperfections: Please note that minor imperfections resulting from the manufacturing process do not qualify as defects and are not covered by our Refunds Policy.

We appreciate your understanding and cooperation with our Refunds Policy. Our goal is to make your shopping experience with Aspett enjoyable and hassle-free. If you have any questions or need further assistance, don’t hesitate to reach out to our customer service team at service@aspett.com.