Refunds Policy
We are dedicated to providing exceptional products and customer service. This Refunds Policy outlines the conditions under which refunds may be issued and the procedures to follow for a seamless refund experience.
1. Eligibility for Refunds
To qualify for a refund, the following criteria must be met:
The request for a refund must be submitted within 14 days of receiving your order.
All items returned must be in their original packaging, unopened, and unused.
Due to hygiene and safety regulations, opened or used scented candles are not eligible for refunds.
2. Requesting a Refund
To initiate a refund request, please adhere to the following steps:
Contact our customer service team at service@aspett.com within the specified timeframe.
Include your order number and a brief explanation detailing the reason for your refund request.
Upon receipt of your request, we will evaluate it and provide you with return authorization along with detailed instructions for returning the item.
3. Return Process
Once you have received return authorization, please follow these guidelines:
Securely package the item in its original packaging to prevent damage during transit.
Ship the item back using a trackable shipping method. Please note that customers are responsible for all return shipping costs unless the return is necessitated by our error (e.g., incorrect or defective item received).
4. Processing of Refunds
Upon receipt and inspection of the returned item, we will process your refund as follows:
Refunds will be issued to the original payment method used at the time of purchase.
You can expect the refund to be processed within 7-10 business days of our receipt of the returned item.
5. Non-Refundable Items
The following items are explicitly excluded from our refund policy:
Opened or used scented candles.
Customized or personalized products.
6. Policy Modifications
We reserve the right to amend this Refunds Policy at any time. Any modifications will be reflected on this page with an updated effective date.
7. Contact Information
For inquiries or concerns regarding our Refunds Policy, please do not hesitate to contact us:service@aspett.com
1. Eligibility for Refunds
To qualify for a refund, the following criteria must be met:
The request for a refund must be submitted within 14 days of receiving your order.
All items returned must be in their original packaging, unopened, and unused.
Due to hygiene and safety regulations, opened or used scented candles are not eligible for refunds.
2. Requesting a Refund
To initiate a refund request, please adhere to the following steps:
Contact our customer service team at service@aspett.com within the specified timeframe.
Include your order number and a brief explanation detailing the reason for your refund request.
Upon receipt of your request, we will evaluate it and provide you with return authorization along with detailed instructions for returning the item.
3. Return Process
Once you have received return authorization, please follow these guidelines:
Securely package the item in its original packaging to prevent damage during transit.
Ship the item back using a trackable shipping method. Please note that customers are responsible for all return shipping costs unless the return is necessitated by our error (e.g., incorrect or defective item received).
4. Processing of Refunds
Upon receipt and inspection of the returned item, we will process your refund as follows:
Refunds will be issued to the original payment method used at the time of purchase.
You can expect the refund to be processed within 7-10 business days of our receipt of the returned item.
5. Non-Refundable Items
The following items are explicitly excluded from our refund policy:
Opened or used scented candles.
Customized or personalized products.
6. Policy Modifications
We reserve the right to amend this Refunds Policy at any time. Any modifications will be reflected on this page with an updated effective date.
7. Contact Information
For inquiries or concerns regarding our Refunds Policy, please do not hesitate to contact us:service@aspett.com