Q&A
Q: What is your return policy?
A: At Aspett, we value your satisfaction and offer a Satisfaction Assurance Policy that allows you to return items within 7 days of receipt for a full refund if you are not completely satisfied. To qualify for a return, products must be unopened and unused.
Q: How do I initiate a return?
A: To start the return process, please contact our customer service team at service@aspett.com. Be sure to include your order number and the reason for the return. We will provide you with a Return Authorization (RA) number along with detailed instructions.
Q: Are there any items that cannot be returned?
A: Yes, certain items are not eligible for return under our Satisfaction Assurance Policy. These include:
- Products marked as "Final Sale" or "Non-returnable."
- Opened or used products due to hygiene considerations.
- Items that have been damaged or altered after delivery.
Q: What if my product arrives damaged?
A: If you receive a damaged or defective item, please contact us immediately at service@aspett.com. Our team will assess the situation and discuss options for an exchange or refund as necessary.
Q: Can I get a refund if I change my mind?
A: Refunds can only be processed if the item is in its original condition—unopened and unused. If you've opened or used the product and decide it's not for you, unfortunately, we cannot issue a refund.
Q: How long does it take to process a refund?
A: Once we receive and inspect the returned item, we will process your refund within 5-7 business days. Refunds are issued to the original payment method used during purchase.
Q: Will I be notified about my doll before it ships?
A: Absolutely! You will receive photos of your doll prior to shipping. If there are any significant differences from what you expected, we are happy to make adjustments at your request before the doll departs from the workshop.
Q: Is it normal for my doll to have minor imperfections?
A: Yes, being handcrafted means that each doll may exhibit minor blemishes or variations. These are generally not considered defects and are not covered by our money-back guarantee. However, we provide guidance on how to address these minor issues effectively.
Q: Do you offer other products besides dolls?
A: Yes, our store features a curated selection of complementary items designed to enhance your experience. We strive to offer quality products that cater to various preferences and needs, all aimed at enriching your personal journey.
Q: How can I contact customer support?
A: For any inquiries or assistance, you can easily reach our customer service team at service@aspett.com. We are here to help you!
Q: What payment methods do you accept?
A: At Aspett, we accept various payment methods, including major credit cards, debit cards, and secure online payment platforms. This ensures a smooth and convenient checkout process for all our customers.
Q: Do you offer discreet shipping?
A: Yes, we understand the importance of privacy. All orders are shipped in plain packaging without any indication of their contents. Your discretion is our priority.
Q: How should I care for my doll?
A: Proper care will ensure your doll remains in excellent condition. We recommend cleaning with mild soap and water, avoiding harsh chemicals, and storing it in a cool, dry place when not in use. Detailed care instructions will be provided with your purchase.
Q: What should I do if I have further questions about the products?
A: If you have any additional questions or need help selecting the perfect product, feel free to reach out to us at service@aspett.com. Our knowledgeable customer service team is here to assist you with any inquiries and ensure you have a satisfying shopping experience.