Money Back Guarantee

At Aspett, we are committed to ensuring your complete satisfaction with our products. If you are not fully satisfied with your purchase, our Satisfaction Assurance Policy allows you to return the item for a full refund within 7 days of receipt. This policy reflects our confidence in the quality of our offerings and our dedication to providing an exceptional shopping experience.

We recognize that sometimes things may not go as planned, which is why we proudly offer a 100% satisfaction guarantee on all our products. Our confidence in the quality of our offerings is matched by our desire for you to feel assured in your purchase. With our money-back guarantee, you can shop with peace of mind, knowing that if you are not completely satisfied, you can return your item for a full refund. Thank you for choosing Aspett and trusting us to provide you with exceptional products and services.

We guarantee that if you're not completely satisfied with your purchase, you have the option to return it within 7 days of receiving your order for a full refund. Our commitment extends to ensuring that all products offered are genuine, high-quality items that meet our stringent safety standards.

Quality Control

Our commitment to quality starts with rigorous quality control processes at every stage of production. Each product is meticulously crafted using premium materials and undergoes thorough testing to ensure it meets our stringent safety and performance standards. We want you to feel confident in your purchase, knowing that our offerings are designed for durability and pleasure.

1. Eligibility: To qualify for a refund, items must be returned in their original condition—unopened and unused. For hygiene reasons, opened or used products cannot be returned.

2. Contact Us: Initiate the return process by contacting our customer service team at service@aspett.com. Include your order number and reason for the return.

3. Return Authorization: Upon request, we will provide you with a Return Authorization (RA) number along with detailed instructions on how to return your item.

4. Shipping: You will need to securely package the item for return shipping. The cost of return shipping is the responsibility of the customer unless the product was defective or an error occurred on our part.

5. Refund Processing: Once we receive and inspect the returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used during purchase.

Certain items are not eligible for a return or refund under our Money Back Guarantee:

• Products marked as "Final Sale" or "Non-returnable."
• Opened or used products due to hygiene considerations.
• Items that have been damaged or altered after delivery.

If you receive a damaged or defective item, please contact us immediately to discuss an exchange or refund at our discretion.

We are committed to providing quality products and excellent service. If you have any questions about our Money Back Guarantee, feel free to reach out to our customer support team. Thank you for choosing Aspett!

Minor Blemishes

Minor blemishes are not considered defects and are excluded from our money-back guarantee. These may include skin imperfections, such as:

• Skin blemishes, scratches, marks, indentations, and dents
• Micro-cuts and slight variations in the skin surface
• Loose or missing fingernails/toenails
• Loose or missing eyelashes
• Minor differences and inconsistencies in facial or body makeup

These minor blemishes can typically be addressed following YourDoll's recommendations.

Finger & Toe Nails

The nails on our dolls may become loose during shipping or after delivery, as we use light glue to allow for easy removal by the buyer. If a nail falls off, simply reattach it using our lash & nail glue.

Loose Eyelashes

To protect the doll’s eyes during shipping, a protective spongy eye mask is applied. If an eyelash becomes detached, you can easily reattach it with our lash & nail glue.

Manufacturing Process

Minor skin blemishes and slight changes in the skin surface resulting from the manufacturing process—such as injection sites, mold seam lines, or scars on silicone heads—are not classified as defects and are not covered by our money-back guarantee.

Shipping Damage

Minor damage that occurs during transit, such as superficial scrapes on the skin or a bent neck, can usually be repaired. YourDoll offers assistance and repair tools for these issues, and customers are encouraged to make reasonable repair attempts based on our guidance.

Handmade Unique Characteristics

All of our sex dolls are handmade, which means each doll is uniquely crafted with slight variations. You will receive photos of your doll before it is shipped from the factory. Should any details significantly differ from your expectations, we are happy to make corrections at your request prior to shipment. 

Slight variations in the doll's facial makeup, areola color, vagina color, and other features may occur due to different screen displays or manual application techniques. While we strive to accurately recreate the makeup shown in photographs, we cannot guarantee a 100% match.

Please allow for a slight variance of 1-3 cm due to manual measurements.